Support Hotline: 786-877-1840

Email: Support@herpshipper.com

Herp shipper offers Live Arrival Insurance. CLICK HERE to see our terms and conditions.

Herp Shipper members are authorized to transport live, non-venomous reptiles and amphibians, as well as standard, non-hazardous items, to and from both residential and business locations. The shipment of venomous animals, mammals, and birds is strictly prohibited. All live animal shipments must be packaged and prepared in strict compliance with Herp Shipper’s packaging while fully adhering to our Shipping & Packing Guidelines to ensure safety and adherence to ALL regulations.

Members are also required to observe the FedEx U.S. Shipping Terms and Conditions applicable at the time of shipment. These terms explicitly prohibit the transport of certain items, including but not limited to:
• Currency, explosives or explosive-like materials, fireworks, firearms and/or ammunition (unless appropriately licensed), batteries, controlled substances, alcohol, aerosols, dry ice, hazardous waste, and venomous reptiles.

If you remain uncertain about the eligibility of any item for shipment, we encourage you support@herpshipper.com for clarification.

While delayed deliveries are an infrequent occurrence—affecting only 1-2% of shipments based on our extensive experience—it is essential to acknowledge that no carrier operates with absolute infallibility. On occasion, unforeseen delays may arise. Should one of your shipments experience a delay, please visit our Contact Us page to initiate a refund request, and we will promptly submit a claim on your behalf.

If the carrier classifies the incident as a “service failure” (a delay attributable to their operations), they will issue a refund for the shipping charges. Upon receipt of this refund, we will reimburse you the amount minus a nominal Claims Processing Fee, which is subject to adjustment based on evolving cost considerations.

Claims Processing Fee: $4.95 per package

Please note that refunds will not be granted for delays deemed the result of an “Act of God,” such as inclement weather or other uncontrollable events.

Yes, All members are required to use our packaging materials.

Using Herp Shipper LLC’s packing materials ensures your live animal shipments meet industry standards and guarantees safety and compliance. Here’s why customers must use HerpShipper’s materials:

1.Optimized for Live Animal Transport: Our materials are designed specifically to regulate temperature, humidity, and ventilation to keep animals comfortable and safe during transit.

2.Compliance with Regulations: They meet the strict requirements of shipping carriers and agencies, including IATA, to avoid delays or rejections.

3.Durability and Security: Herp Shipper’s boxes and packaging are made from high-quality, impact-resistant materials, reducing the risk of damage during shipping.

4.Convenient and Pre-Certified: By using our pre-approved materials, customers eliminate the guesswork and save time preparing their shipments.

5.Professional Presentation: Our branded materials showcase professionalism, reinforcing confidence with clients and shipping partners.

Using Herp Shipper’s packing materials ensures your animals’ well-being and a smooth shipping experience.

NO. Under no circumstances are venomous reptiles permitted for shipment through HerpShipper or its carrier networks. The transport of venomous reptiles is strictly prohibited!

Yes, please Contact Us to request cancelation and a full refund within 45 days from the day of purchase.

I RECEIVED THE WRONG ORDER, WHAT DO I DO NOW?

Please contact us via email within 48 hours of receiving your order. Make sure to include the following details:

•Your order number.

•Photos of the received items (particularly if any were damaged).

•A list of any missing or damaged items.

PLEASE EMAIL US WITHIN 48 HRS FROM DELIVERY AT SUPPORT@HERPSHIPPER.COM

Check out our Partnership Program we offer up to 75% off FEDEX retail rates for select partnerships. See if you qualify by clicking HERE.

Yes, you can schedule a FEDEX pickup for an additional $6.00. Once you request a pickup you must contact FEDEX with the provided information to confirm the pickup request. 

NOTE: UNCONFIRMED PICKUP REQUEST WILL NOT BE SCHEDULED.

Snakes larger than 4" Diameter or over 8 Foot long needs other shipping arrangements and should not be shipped through our service.